Privacy Policy
This Privacy Policy aims to provide you with maximum transparency about how ISLATOLDFUERTEVENTURA.NET collects and processes the personal information of users who browse or contact us through this website, specifically in the context of requesting quotes and our awning installation and sales services. This covers both the use of the services available on the website and any communication made through the website, including emails.
By using our Service, you consent to the collection and use of your information by us in accordance with this Privacy Policy, in order to ensure the protection and security of your personal data in compliance with data protection regulations, in particular the General Data Protection Regulation (GDPR).
Responsible for the processing of your personal data
Company name: JOMISAR FUERTEVENTURA, S.L.
VAT NUMBER: B76301936
Address: C. Marcial Sánchez Velazque, 60, 35610 Castillo Caleta de Fuste, Las Palmas
E-mail: toldos@islatoldfue.net
Warning minors
Only persons over 14 years of age may give their valid consent for the processing of their personal data by ISLATOLDFUERTEVENTURA.NET in accordance with current legislation. If you are under 14 years of age, it will be essential to obtain the consent of your parents or legal guardians for the processing of your personal data. This consent will only be considered lawful if it has been granted by the parents or guardians.
If you are under 14 years of age and have accessed this website without prior notification to your parent or guardian, you should not proceed with user registration or provide your personal information. We recommend that you seek the guidance and consent of your parent or guardian before taking any action on our website.
How and why do we collect your data?
At ISLATOLDFUERTEVENTURA.NET, we collect your personal data in a number of ways in order to provide you with an efficient and personalised service in the process of providing you with a quote, our services and in other interactions you may have with our platform. Below, we detail how and for what purpose we collect your data:
Phone call and WhatsApp: When you call or WhatsApp us to request a quote, we collect information such as your name, email address, phone number and any other relevant information necessary to provide you with the requested service. This information is essential to manage your request, communicate with you and ensure a satisfactory experience throughout the process should you finally accept the quote.
Contact Form: If you choose to contact us through our contact form, we collect your name, email address and any other information you voluntarily provide in the message. We use this information to respond to your enquiries, provide assistance and maintain effective communication with you.
Blog Subscription: If you choose to subscribe to our blog, we collect your email address to send you updates, news and relevant content related to awnings and related topics. Your subscription allows us to keep you informed about relevant news, offers and events in our industry, as well as share useful resources that may be of interest to you.
Legitimation for the processing of your data
To contact or subscribe to the Blog: these treatments are carried out with the explicit consent of the user. By providing us with your email address or choosing to subscribe, you are authorising us to send you relevant information and regular updates on topics related to awnings, pergolas, mosquito nets, blinds and other content that we consider to be of interest to you.
Phone calls and WhatsApp: The collection and processing of your personal data via phone calls and WhatsApp is based on the execution of a contract. We need to collect this information to fulfil our contractual and billing obligations and to effectively manage the services we provide to you.
It is important to note that in all cases we are committed to ensuring that your personal data is protected and used responsibly and securely. We respect your privacy and your rights at all times, and will only use your data in accordance with the specific purposes for which it was collected and in compliance with applicable data protection laws.
Personal data required and purposes of processing
At ISLATOLDFUERTEVENTURA.NET, we require different categories of personal data in order to carry out the aforementioned processing and to provide you with our services effectively. Below, we detail the categories of personal data that we collect depending on each treatment:
Calls and WhatsApp: In order to handle your quote and/or service requests appropriately, we collect personal data such as your name, email address, telephone number, contact information and any other relevant information we need to complete the order and provide you with the requested service. We may also collect additional data, such as service preferences or specific requirements related to your order.
Contact Form: When you use our contact form to communicate with us, we collect your name, email address and any other personal information you voluntarily provide in the message. This allows us to respond to your queries effectively and to provide you with the necessary assistance.
Blog Subscription: To subscribe to our blog and receive regular updates, we ask for your email address. This information allows us to send you relevant content and keep you informed on topics related to awnings and other services we offer.
No specially protected data is collected on this website.
Promotion of ISLATOLDFUERTEVENTURA.NET services: When a user provides their personal information through our contact forms, we use this data to send them relevant information about our services, including special promotions that may be of interest to them. This may be done through email marketing campaigns or other means of communication, provided that the user has given their express consent to receive such communications.
Customer service: The personal information we collect allows us to provide effective and personalised customer service. We use this information to respond to enquiries, resolve technical issues, provide support and ensure a satisfactory experience for our users.
ISLATOLDFUERTEVENTURA.NET collaborators and partners: In some cases, we share information with collaborators and partners who provide essential services for the development of our services, such as digital marketing agencies. These third parties only have access to the information necessary to perform their specific functions and are obliged to protect the confidentiality and security of your personal data.
In addition to these specific purposes, we also process personal data for:
Support and improve services: We use data to continuously improve the quality and efficiency of our services and to personalise the user experience.
Cookies: We collect non-identifying data through cookies to improve the functionality and performance of our platform. You can learn more about our cookie practices in our cookie policy.
Management of social networks: We maintain a presence on social networks to inform about our activities, products and services. The processing of followers’ data on social networks is carried out in accordance with the terms of use and privacy policies of each social network. We will never use followers’ profiles to send advertising on an individual basis.
What are your rights when you provide your data?
When you provide your personal data to ISLATOLDFUERTEVENTURA.NET, you have a number of rights to ensure that your information is protected and controlled. These rights include:
Right of Access: You have the right to obtain confirmation as to whether we are processing your personal data and, if so, to access such data and obtain information about the processing we are carrying out.
Right of rectification: You may request rectification of your personal data if it is inaccurate or incomplete.
Right of Deletion: In certain circumstances, you have the right to request deletion of your personal data when it is no longer necessary for the purposes for which it was collected or otherwise unlawfully processed.
Right to object: You can object to the processing of your personal data in certain situations, such as processing for direct marketing purposes.
Right to Restriction of Processing: In certain cases, you have the right to request that we restrict the processing of your personal data, which means that we may only store it but not use it.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit that data to another data controller without hindrance from us.
Right to Withdraw Consent: If you have given your consent to the processing of your personal data, you have the right to withdraw your consent at any time.
Right to lodge a complaint: You have the right to lodge a complaint with the competent data protection supervisory authority if you consider that the processing of your personal data is in breach of applicable law.
To exercise any of these rights, you can contact us through the means provided in the contact section of this platform. We will be happy to help you and answer any questions you may have about your data protection rights.
How long will we keep your data?
The personal data you provide will be retained by ISLATOLDFUERTEVENTURA.NET for as long as necessary to fulfil the purposes for which it was collected, as well as to comply with our legal, contractual and regulatory obligations.
The length of the retention period may vary depending on the nature of the data and the purpose of the processing. In general, we will retain your personal data for as long as necessary to process your order, provide you with the requested services, respond to your queries and fulfil any other purpose described in this privacy policy.
In addition, we may retain certain information for longer periods if necessary to comply with legal obligations, resolve disputes, prevent fraud or ensure the security of our services and users.
Once the data is no longer required for the specific purposes for which it was collected, it will be securely deleted or anonymised so that it can no longer identify you.
If you have any questions about the retention period of your personal data, please do not hesitate to contact us through the means provided in the contact section of this platform. We will be happy to provide you with additional information and clarify any questions you may have.
To which recipients will your data be communicated?
At ISLATOLDFUERTEVENTURA.NET, we work with various service providers who may have access to your personal data to carry out their functions. Below, we detail the recipients of personal information and the tools used:
Hosting Provider (Hostinger): Our website is hosted on servers provided by Hostinger. As part of this service relationship, Hostinger may have access to personal data stored on our servers, such as registration information and website activity.
Email marketing tool: our tool has access to personal data such as email addresses and subscription preferences to send promotional emails and newsletters.
Analytics tools: We use various analytics tools, including Google Analytics, Google Search Console (GSC), Ahrefs, Screaming Frog and SemRush, to collect data about our website performance, user behaviour and other relevant metrics. These tools may collect information such as IP addresses, geographic locations, devices used and pages visited.
Other tools: In addition to those mentioned above, we may also use other tools such as live chat, webinars or other communication solutions to interact with our users. These tools may collect personal information such as names, email addresses and contact details during real-time interactions.
It is important to note that all of the above service providers are committed to protecting the privacy and security of your personal data, and only have access to the information necessary to perform their specific functions in accordance with our instructions and privacy policies.
Online security
In ISLATOLDFUERTEVENTURA.NET, we are committed to use and treat the personal data of our users with total confidentiality and respect, using appropriate measures to ensure their security and protection in accordance with current data protection regulations. Our priority is to avoid any alteration, loss, treatment or unauthorised access to the data.
To ensure the security of the information transmitted through our platform, we have implemented an SSL (Secure Socket Layer) certificate. This security protocol encrypts the communication between our server and users, guaranteeing that data is transmitted in an integral and secure manner, both in browsing and in interactions within the website. In addition, we have adopted anti-spam measures and measures to protect against attacks and phishing, thus reinforcing the protection of our users’ data.
With regard to the confidentiality of data processing, we undertake that all persons authorised to access or process customer data, whether they are employees, partners or external suppliers, are subject to the appropriate obligation of confidentiality, whether by contract or by legal mandate.
In the event of a security incident, we undertake to notify the affected customer immediately and without undue delay. In addition, we will provide all relevant information related to the incident as soon as it becomes available or when reasonably requested by the customer.
Our mission is to ensure the security and confidentiality of our users’ data at all times, complying with the highest standards of data protection and online security.
Accuracy and veracity of the data
As a user of ISLATOLDFUERTEVENTURA.NET, it is your responsibility to ensure the veracity and correctness of the data you provide, exonerating ISLATOLDFUERTEVENTURA.NET of any liability arising from inaccurate or incorrect data.
You guarantee and are responsible for the accuracy, validity and authenticity of the personal data you provide, undertaking to keep them duly updated. You agree to provide complete and correct information in all contact or subscription forms you complete on our website.
We understand the importance of accurate and up-to-date data in order to provide you with the best possible service. Therefore, we encourage you to review and update your personal information regularly to ensure that it accurately reflects your current situation.
Remember that any change in your personal data must be notified to ISLATOLDFUERTEVENTURA.NET without undue delay to ensure the accuracy and veracity of the information we store for the duration of our contracted services. Your cooperation in this respect allows us to offer you a more efficient and personalised service.
Applicable jurisdiction
The relationship between ISLATOLDFUERTEVENTURA.NET and the users of our services is governed by the laws of Spain. Any dispute or controversy arising in connection with the use of our platform or the interpretation and application of this privacy policy shall be subject to the exclusive jurisdiction of the Spanish courts.
For residents of countries within the European Economic Area (EEA), this policy shall be governed in accordance with the provisions of the General Data Protection Regulation (GDPR) 2016/679. In the event of a dispute, legal action must be brought before the competent Supervisory Authority or the courts of the Member State in which the Supervisory Authority or the Controller is established.
We are committed to complying with applicable data protection and privacy laws and regulations, and to resolving any disputes fairly and transparently within the relevant legal framework.
Changes to the privacy policy
ISLATOLDFUERTEVENTURA.NET reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, ISLATOLDFUERTEVENTURA.NET, will announce on this page the changes introduced with reasonable notice before its implementation.
Privacy policy last updated: December 2024